THE ROLE OF ISO 20000-1 IN BOTSWANA’S IT OUTSOURCING AND BPO SECTORS

In Botswana's IT outsourcing and BPO (business process outsourcing) industries, ISO 20000-1 accreditation has emerged as a crucial factor in determining quality and reputation. This accreditation gives IT services a competitive edge by bringing them into line with worldwide standards, which is important given the expansion of Botswana's IT sector.